Encore Talent Solutions is seeking an Accounts Receivable Specialist III. The Accounts Receivable Specialist III will communicate with previous clients and customers to request and collect payment and arrange payment plans. They will be highly engaged with customers to obtain information and payment and with internal team members to explain customers' payments plan/status.

Essential Duties and Responsibilities include the following. Other duties may be assigned:

• Primary function is to interact with customers to collect money; liquidate working capital in an efficient manner.
• Develop relationships with customers to determine and address what they need to execute a payment or for the client to secure a payment.
• When/as collecting money from customers, request appropriate remittance details and forward to cash team so that the client can apply cash correctly.
• Leverage cross functional relationships to provide answers to customers and/or internal stakeholders on the status of orders, payments, pricing, credit, etc.
• May perform some cash applications duties to ensure that money gets in the bank (e.g., taking credit card payment when open invoices and the client hasn't been paid).
• Explain to internal customers (e.g., salesperson) why an order can't ship, why the client can't reach customer, reasons for lack of payment.
• Provide next steps/brief answers to driver, KAR, customer, and sales team calls/questions/web inquiries (e.g., terms, pricing, credits available)
• Work collaboratively with other internal team members and customers as needed to obtain required information from and share results with appropriate stakeholders.

Education and/or Experience: High School diploma and 1-3 years’ experience in B2B collections, with 1-3 preferably in the Mass merchandiser / national chain (grocery / drug – pharmacy / other) space; or equivalent combination of education and experience. Associates degree or higher preferred and 1 plus years of job-related experience preferred.

Computer Skills: To perform this job successfully, an individual should have knowledge of:

Accounting Software – Oracle AR

Internet Software – Browsers and search engines

Spreadsheet Software – Microsoft products

Miscellaneous – 9ci, Salesforce, CCAAS, Experian, Fintech, Icontol, Banking software

Certificates, Licenses, Registrations: NACM Certification preferred.

Encore Technologies is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.